Job tasks and responsibilities

This role requires an experienced and outgoing professional who is driven to deliver outstanding customer service.

Responsibilities include:

• Manage the loan process from submission through to settlement for Loan Consultants of Tiffen & Co.
• Administer finance applications to ensure they are approved and settle.
• Handle enquiries from clients.
• Receive files from Loan Consultants.
• Prepare diary notes.
• Prepare loan serviceability calculators.
• Collate and prepare loan application.
• Submit application to the lender.
• Ensure receipt by the lender.
• Track application to approval.
• Track application to settlement.
• Maintain company Greenbook.
• Organise Deposit Bonds and First Home Owner Grants.
• Advise clients of the success or otherwise of their loan application.
• Provide high level personal support to Loan Consultants.
• Provide back up support to the office’s administrative support functions (for example, undertaking Reception/Front of House duties) to cover staff absences and breaks.
• Manage key stakeholder relationships
• Manage heavy workload, short deadlines, maintain confidentiality and act with discretion.

Skills and experience

The successful person will have previous experience in a mortgage and finance environment and will become an integral part of the team.

To be successful in this role you will require:

• Demonstrated record of performance in a fast paced office environment.
• Computer literacy with Microsoft Office suite.
• Demonstrated experience using web based applications and databases, particularly those used within the lending environment.
• Commitment to integrity, honesty and quality client-focused services.
• Sound interpersonal, liaison, written and oral communication skills.
• Willingness to learn and embrace change.
• Ability to work in a team environment without supervision.
• Ability to manage all client interactions in a calm and professional manner, including difficult situations and those involving conflict.
• Excellent personal presentation.
• Ability to work under strict timelines.
• Strong attention to detail.
• High level organisation and prioritisation skills.

Candidates must be an Australian citizen or permanent resident.
Only experienced candidates should apply. You will only be contacted if successful