Australian Brokerage of the Year
Tiffen & Co was crowned Australian Brokerage of the Year at the 11th Annual Australian Mortgage Awards in Sydney on Friday 5 October 2012.
This award, sponsored by NAB, is one of the highest accolades in the mortgage industry and the presentation evening saw over 700 representatives from the banking and finance industry attend.
The key criteria for judging the award centered around the overall business perspective of the 33 finalists, and included loan volumes, conversion rates, customer service and strategy around stakeholder engagement.
Tiffen & Co wrote over $367 million in home loans for the financial year ending June 30, 2012.
This result represents a 20% year on year increase, achieved during a period in which there was a significant property market downturn. It includes a record 1,307 lodgements with only seven staff – an amazing effort.
The black tie event held at the Sydney Town Hall, was attended by Managing Director, Gerard Tiffen and a number of his staff, all whom agree the award acknowledges the hard work and diligent service the company offers its clients.
“The culture of our team drives us to give 6 star service and it is that dedication that has translated into increased market share and a huge amount of referral and repeat business,” said Tiffen.
Mr Tiffen said despite softening across most markets, Tiffen & Co continues to write a record number of home loans, recording their highest ever lodgements in the first quarter of financial year 2012, up 20% on the previous financial year. Demand for Tiffen & Co’s services had become extremely popular with clients wanting the best advice possible.
“It is vitally important to ensure that our clients obtain the best mortgage solution in a timely, no fuss manner. So for Tiffen & Co to have been awarded Australia’s best Mortgage Broker is one of our proudest moments. I believe if you have a full-service offering, it must be the best and this award indicates that we are on track.”
