Hi Patrick and Simone,
Just a quick email to say thank you!
Last weekend we enjoyed every drop of the Moet whilst sitting on the deck in our beautiful new home admiring our handiwork in the garden.
We have bought and sold many homes in our 50 years on this earth, but never has it been so easy. Why didn’t we know about you guys 5 houses ago!!
I hope you both have a very Merry Christmas and a Happy New Year.
All the best and no doubt we will see you in the future for our next purchase.
Hi Leisa and David,
Thank you so much Lauren and David…without your help and support Damien and I would not have had such a memorable experience buying our first home!!!
Very professional service, helped us find the best deal to match our circumstances.
Quick responses to any queries and very well prepared for each meeting.
I would highly recommend Peter Williams to anyone seeking the services of a mortgage broker.
Hi Patrick and Isabel,
I just wanted to say a huge thank you to both of you and Tiffen and Co for the assistance, guidance and support in being able to purchase my first home.
I have now been in my apartment for two and a half weeks now and I am enjoying it immensely.
Thank you to Isabel and Simone for fixing up the final hiccups that happen just before settlement, I really appreciate your effort in understanding my concerns and sorting it out promptly.
I look forward to working with Tiffen and Co in the future.
“Peter (Williams), I wanted to thank you for the hamper that arrived last week. It was very thoughtful and we appreciated receiving it. The whole process of buying an investment property (and my first jointly owned property) was one that I personally found quite daunting but it was made so much less so for your help and advice. We had previously applied for a loan through a bank and when the paperwork arrived we felt that there were hidden costs that weren’t fully explained to us. With you there were no surprises. You were forthright in all our communications and it made a huge difference to my stress levels to know that I was dealing with a person I felt I could trust. You kept us up to date at all times throughout the various stages of the loan application which also helped immensely. You were also very patient in explaining things to a novice like me and you kindly did so without making me feel I was stupid for not getting it the first time or that I was wasting your time. You were also very timely in returning my calls. I could not fault your customer service. It was excellent in all ways. I would not hesitate in recommending you to anyone who was looking for help in applying for a home loan.”
“Peter (Williams), I just wanted to say on behalf of Matt and myself a very big thank you! We were very impressed with your professional service and support through what should have been a very busy and stressful process. We found it invaluable the time and effort you provided to us in finding the right loan, all the way to settlement. We were also very impressed with the level of service your entire team provided every step of the way. Please pass on our thanks to everyone. Thank you very much for all you have done for us, it has been an absolute pleasure working with you, I look forward to working with you again, and I will certainly recommend your team.”
“David Gawthrop has been my broker since 2002, and has been an incredible source of information, advice, support and assistance through three loan applications. He has always been genuinely focused on my needs, wonderfully communicative, thoroughly professional and a true pleasure to deal with. To say that he goes “above and beyond” is an understatement; I’ve always felt completely comfortable and secure with him on my side… For all his thoughtfulness, his commitment to getting the best outcome for me, and his dedication to the highest levels of customer service. He really is an asset to Tiffen and Co., and I will always be truly grateful to you guys for the service you have provided through David.”
“Thank you Gerard (Tiffen) and Alison for the excellent service you always provide (not such a surprise by now). This is now the third mortgage I’ve acquired through you and I always marvel at how painless (indeed even pleasant) a process it is. I find it difficult to imagine right now that I’ll ever be in a position to get another (and hope that this house will provide enough satisfaction that I shouldn’t need one) but for what it’s worth, I frequently tell friends who are looking for money that Tiffen & Co is the best place to find it… I hope some of them find their way to you.”
(A very happy Inner South client)
“Hello David (Friend) and Leisa. Thank you so much for the lovely gift delivered to us here yesterday.
We feel that it should be us delivering gifts to you for the exceptional service, help, friendliness and care shown to us over the past few weeks. All that you have done has been greatly and sincerely appreciated, we are very happy in our new home. Thank you seems somewhat inadequate. We wish you and all the staff at Tiffen & Co the best of health, success and happiness.”
(Rita and Don)
“The day I was referred to Stephanie Brennan I was so nervous about losing my family home. Stephanie was wonderful… I sure do feel like getting my mortgage approved and keeping my home was a beautiful team effort. Having never gone through the mortgage process before I was worried and overwhelmed – Stephanie and Morgan talked me through every single step, answering any questions I had. Morgan updated me weekly even if there was no progress to update. That alone was so reassuring to know I hadn’t been forgotten and that everything was going along okay. Morgan was just so prompt with getting all the paperwork sorted – it was a breeze… I love that I learnt a lot along the way too – Not just all about mortgages or that Stephanie and Morgan are brilliant, but that there are people passionate about their work and doing it with heart and determination – that’s Stephanie and Morgan – changing people’s lives one mortgage at a time. So a huge big thank-you to Stephanie and Morgan – if anyone is looking for a broker with heart, look no further than Tiffen & Co – I recommend them with no hesitation.”
“Now that I’m a fully fledged home owner I would like to put in writing my appreciation for the wonderful service I received from Stephanie Brennan and her team. My story to own my own home has been one fraught with anxiety for a very long time. For years I thought I would never own my own property, but Stephanie was able to change that and made home ownership possible. She found the best possible product to suit my current personal and financial situation and lifted my spirits and outlook in a way you can’t imagine. I am truly grateful for that. Stephanie has been absolutely wonderful and her service has been impeccable. I did not know the path of home ownership and she was able to make it easy for me. I will definitely pass Stephanie’s name to anyone I know who is looking to purchase property.”
(D.H. – Narrabundah)
“We have used Tiffen & Co for all of our mortgages and business loans for over 10 years Their service is always excellent, there were never any delays and we were always kept up to date with the progress of our loans. We found that Gerard’s (Tiffen) level of knowledge of the industry was beyond our expectations and we were offered many different options. We wouldn’t consider using any other broker for our business and personal financial needs.”
(Rocco and Natalie Mangeruca – Jerrabomberra)
“We always deal with Tiffen & Co for our loan needs. Gerard (Tiffen) is always extremely professional and efficient plus very handsome and you always know he’s just a phone call or an email away with a very prompt answer. Gerard makes the whole loan experience very easy and stress-free which is why we have been a client of his since 2001 and I refer all friends and family to him .”
(James and Lauren Watt – Deakin)
“Gerard (Tiffen), I take this opportunity to thank you and your team for making my recent financial requirement, a simple and pleasing experience. From the moment I was referred to you until the delivery of my financial package, I encountered professionalism, friendliness, product knowledge and best of all, excellent customer relation. No doubt I will be calling on you in the future and will also be recommending your services to family and friends and my own clients .”
(Philp Kouvelis JP – Garran)
“My husband and I first approached Patrick (Bouquiaux) at Tiffen & Co when we were looking at buying our first home. We found his knowledge of the property market and home loans /rates to be extremely valuable. Not only did we get all the advice we needed but his PA, Alice made the purchase process run very smoothly. It was important for us to know that we could rely on him to take care of things and that’s exactly what he did. Since then, we have leased our first home and purchased a second one! We are extremely thankful to Patrick for all the advice he has given us and have built a great relationship over the past 3 years. We look forward to building our portfolio through Tiffen and Co in the future.”
(Valeria and Troy McGuinness – Canberra)
“Our experience with Peter Williams has been second to none, his professionalism, knowledge and approachability have made the stressful experience of organising mortgages for both of our homes a smooth and pleasant experience.”
(L.A and R.T– Chisolm)
“There can be few more daunting times in your life than gearing up for a loan adventure with a bank while at the same time sorting your way through the legal and emotional minefield of buying a property or business. Quite simply for us, Gerard Heffernan made it, well, simple. He has helped members of my family and I on several occasions and we would go back to him without hesitation. He was courteous, caring, frank and, best of all, got the results that we needed.”
(Geoffrey Orchison – Kambah)
“David (Gawthrop), we have been so lucky (and grateful) to have you on our side again. We can’t believe it’s been 8 years since we saw you for the purchase of our 1st home, and feel very fortunate to get the same professional and friendly assistance to purchase our 2nd property. There is a lot of trust involved in dealing with your families’ future, and you’ve, once again, helped our family greatly!”
(Tavis and Jen Hamer – Kambah)
“Good Morning Alice and David (Friend). Thanks so much for your email. We have settled in nicely and love our new home (still have quite a bit of unpacking to do though!). I wanted to say thank you for your assistance and advice throughout the entire process. You have been extremely courteous and professional and have always responded to our queries in a timely manner. We were pleasantly surprised when we received the thoughtful Tiffen & Co housewarming gift in the mail and wanted to thank you for this very personal touch.”
(Sarah Miners and Clinton Roy – Canberra)
“My husband and I first dealt with Stephanie Brennan approximately five years ago when purchasing our first property through a mortgage broker. Throughout the process Stephanie kept us informed, explained the details to us clearly, answered all our questions and was extremely positive, professional and supportive throughout what can be a stressful time. Early this year we sold our house and purchased another property. We did not hesitate in using Stephanie again as we knew that she would just make things ‘happen’. We also wanted to purchase an investment property and contacted Stephanie to see if it was feasible and as a result, we have now purchased the property. Not only this, but Stephanie has now restructured our finances so that we can effectively manage the mortgage on our house, the investment property and pay off our mortgage in a shorter timeframe, saving us thousands of dollars.”
(Martine Cooper – Dunlop)